General

Mayflower Holidays provide hassle-free travelling experience for its customers. Furthermore, customer could choose different flight and hotel in one single transaction as well as Add-On, and Mayflower Holidays has special deals for its members.

Yes, Mayflower Holidays takes privacy seriously. All bookings are handled with security measures and encryption parameters.

Member receives latest promotions, deals and updates through email. The great news is that some of the deals are just available to registered member only! Promo code could also be used for further discount!

Step 1: Click ‘Register’ and fill-in email address and Activation Code (optional).
Step 2: Check incoming email to validate and complete the registration.
Step 3: Login to make booking and/or purchase.

Register again and it should be alright. If there is a message stating ‘email address already exists’, go to Login page and click ‘Retrieve / Reset Password’. System will guide to reset password.

Go to Login page and click ‘Retrieve / Reset Password’. System will guide to reset password.

Frequent traveller is a function created for those who often book holiday in Mayflower website. This automated filling is designed to speed up your booking process without need to key in your details repeatedly.

Traveller group is combining different travellers into one group. This automated filling is designed to speed up your booking process without need to key in your details repeatedly.

Step 1: Fill up your frequent traveller through here: https://book.mayflower.com.my/Tools/NewFrequentFlyer

Step 2: Add new frequent traveller by fill up the required fields

Step 3: Submit your frequent traveller details

Step 1: Fill up your frequent traveller through here: https://book.mayflower.com.my/Tools/NewFrequentFlyer

Step 2: Add new frequent traveller by fill up the required fields

Step 3: Submit your frequent traveller details

Step 4: After that click here: https://book.mayflower.com.my/Tools/TravellerGroup

Step 5: Add new traveller group by move frequent traveller list into selected frequent traveller

Step 6: Add group name to your selected frequent traveller

Step 7: Submit your group list and speed up your booking process

After select your preferred flight / hotel, you need to select frequent traveller under guest details. Information will be automated filling. You may view the following:

 

After select your preferred flight / hotel, you need to select traveller group under contact details. Information will be automated filling. You may view the following:

Yes, you can change or update your details by clicking “edit” button.

Yes, you are free to delete your details by clicking “delete” button.

Activation Code is a unique code that could be used to register as Mayflower Holidays’s member to get free Travel Credit for new member.

Travel Credit is a value amount available to Mayflower Holidays’s member upon successful registration. It is not exchangeable for cash.

After Login, click at the top right tab (Hi, ‘member name’) and amount of Travel Credit will appear thereat.

Travel Credit could be used for purchase at Mayflower Holidays’s website (www.mayflower.com.my), up to a maximum of 20% of total payable.
Example: Let say there is RM100 Travel Credit in the account. If total payable is RM1,000, full RM100 Travel Credit could be used to reduce the amount payable to RM900. If total payable is RM300, RM60 Travel Credit (20% of total payable) could be used to reduce the amount to be paid to RM240.
The option to use Travel Credit will appear at payment page/stage. Member could either choose to use it for present purchase or keep it for future purchase.

Promo Code is a code to get instant discount on purchase.

Enter the code either at initial stage or at payment stage.

‘Cut’ original price and ‘Promo Code Applied’ remark are shown under the discounted price as per example below:

It is additional item/product which could be purchased together with flight ticket or hotel accommodation. Example of Add-On is travel insurance, wifi/data roaming, car rental and event/concert/theme park ticket. The availability of types of Add-On will change from time to time, do keep a lookout for special deals.

Not necessary. There is exception for Japan Airlines, which require at least one Add-On to be purchased together.

The booking will be confirmed instantly upon successful payment and Mayflower Holidays will send an e-mail with attached PDF file immediately upon successful booking.

This can be happen due to the booking session expired. Please check your email whether you have received booking confirmation from us or not. You may contact our customer service general line +603-9232 1888.

Credit card (Visa or MasterCard), debit card and transfer from local bank (Maybank2u, CIMB Clicks, RHB Now, Public Bank (PBe), HSBC, Standard Chartered and Hong Leong Connect).

Mayflower Holidays highly recommend its customer to have the booking confirmation/itinerary/documentation available for perusal during the entire travel to avoid unnecessary circumstance.

For member, after login at mayflower.com.my, click at the top right tab (Hi, ‘member name’) and ‘My Upcoming Trips’.
For non-member, please send an email to cs@mayflower-group.com to request the booking confirmation.

Mayflower Holidays welcome enquiry and aims to address it to customer’s satisfaction. Please make contact via the following channel:
i. E-mail : cs@mayflower-group.com
ii. Live chat via browser : Monday to Friday, 0900-1730 and Saturday, 0900-1300.
iii.Telephone : +603 – 9232 1888 (Monday to Friday, 0900-1730 and Saturday, 0900-1300).

All price shown and payment are in Malaysian Ringgit (MYR/RM).

Flight

Step 1: Filling in your outbound, inbound, travel date, and number of passenger when you make a search, and click on “Show Me!”
Step 2: Select your preferred flight
Step 3: Fill up your personal details
Step 4: Select your add-ons (optional, except for certain airlines)
Step 5: Continue to make payment
Step 6: Once payment succeeded, a booking confirmation with Mayflower PDF itinerary will be sent to your email
Step 7: E-ticket will be issued once we have verified your payment
Step 8: Use the e-ticket to check-in for your flight

A maximum of 7 seats can be booked at one time. If you need to book for more than 7 travellers you may get in touch with us for the same for the booking & price.

No, our website only allows booking 2 days in advance when you make a search. AirAsia require at least 1 week in advance.

At this moment, only Japan Airlines require to purchase in bundle, meaning each transaction must purchase together with at least ONE add-on item. It cannot purchase solely ticket.

Once reservation for discounted airline ticket has been made and the payment has been provides to us, your reservation CANNOT be changed, and is completely NON-REFUNDABLE, subject to fare basis and airline restrictions. Tickets are completely non-refundable and non-changeable.

Non-refundable fare is a discounted fare, and no refund can be claimed from the airlines or Mayflower Holiday in case of cancellation.

A refundable fare is an amount returned after deducting cancellation charges and other fees. For more information on fare summary, please refer the fare summary & rules under flight details. Also, non-refundable fare is a discounted fare, and no refund can be claimed from the airline in case of cancellation.

You can filter by airlines, best deal, earliest departure time, and shortest duration.

It might due to the limited number of flight ticket during selected day are fully booked. Sometimes, some of the airlines only provide certain travel date for the selected destinations.

No. All prices shown are all-in fare which includes taxes and fees per person. Any add-on items later on will require additional charges.

It can happen due to the limited number of flight tickets. The flight tickets prices will change from time to time.

To ensure hassle free travel, all reservations must be made in the EXACT name as per IC or passport of the person travelling. Nicknames or alias cannot be used. Please note that NAME CHANGE IS NOT PERMITTED AT ANY COST. For International travel, the name on the reservation must be EXACTLY as it appears on the traveller’s passport. This is to ensure smooth check-in procedure at airport.

You will get Mayflower booking itinerary and E-ticket. If you book for AirAsia Airline, you will get Mayflower booking itinerary and travel itinerary (from AirAsia).

E-ticket (electronic tickets) is a paperless electronic document with all the flight details. You can print the same and carry it along with you at the airport counter to check-in for your flight. There are 2 different codes in E-ticket:
1. Reservation Code : For Mayflower internal use only.
2. Airline Res Code : You may provide this code to Airline Company to check on your flight booking.

Your e-ticket details will be sent to your email address, which you have provide or registered with us, when you made your reservation. Please contact our customer support immediately if you did not receive any e-ticket details after purchased from our website.

AirAsia travel itinerary (electronic tickets) is a paperless electronic document with all the flight details. You can print the same and carry it along with you at the airport counter to check-in for your flight. You may provide this code to AirAsia to check on your flight booking.

There are 2 different References in our booking confirmation.
1. Mayflower Booking Reference : For our customer support team to check on your flight booking.
2. Airline Reference : For Airline Company to check on your flight booking.

Airline will offer seats next to each other of passengers who are on the same flight reservation. However, depending on the flight availability, we are not able to guarantee this.

Each airline has different policy regarding flight reschedule. The flight reschedule is depends on each airline terms and conditions. You can view fare rules under booking page for flight. Please contact our customer support and we will assist you further on.

We do not allow any change to your departure destination airport once the booking has been made.

We recommend that you inform us by phone when making changes to a booking so that swift action can be taken. Also note that when there is a change in your travel, the earlier booking may be required to be cancelled before a new booking can be made. It is important that you decide your trip before making a reservation to avoid being penalized for cancellation charges.

No, only tickets with the status “Open” can be changed online. If you wish to rebook a checked-in flight, please contact your service centre as quickly as possible.

Yes, you can. Please drop us email at cs@mayflower-group.com with IC and passport copy. You need to bear the penalty expense and handling fee for fare difference.

Please contact us within 24 hours after booking done.

If you wish to cancel your flight, you may request by sending us an email regard the cancellation to our customer support email: cs@mayflower-group.com. Cancellation charges depend on the airline, sector, class of booking, and time if cancellation. To know what’s applicable in your case, check the fare rules mentioned on the booking page when you’re making your reservation. We strongly recommend that our customers take out comprehensive travel insurance at the time of booking to cover for unforeseen eventualities that may prevent you from travelling as planned. All refund must be processed through Mayflower Holidays.

No, it is depends on which airlines you booked. Different airlines have different airline’s policy. All promo tickets are non-refundable.

If the flight you booked got cancelled, you are entitled to a full refund, in most cases. Please send an email to us on cs@mayflower-group.com along with your booking reference ID and if you mention that your flight was cancelled, we will make sure you get a full refund, after verifying the same with the airline.

The refund is such scenarios depends on the airlines. Please click on “Contact Us” and allow us to help you.

Hotel

Step 1: Filling in your preferred country / city, check-in date, check-out date and number of guest when you make a search, and click on “Show Me!”
Step 2: Select your preferred hotel
Step 3: Fill up your personal details
Step 4: Select your add-ons (optional)
Step 5: Continue to make payment
Step 6: Once payment succeeded, a booking confirmation with Mayflower PDF itinerary will be sent to your email
Step 7: Use the Mayflower PDF itinerary for hotel check-in.

No, our website only allows booking 2 days in advance when you make a search.

Yes, you can filter by property name after make a search.

You can filter by TripAdvisor rating, best deal, property ratings, and property name.

All the information you see on the pages of a particular hotel is supplied by the hotel itself. We at Mayflower Holidays do not have any additional information available.

The hotel info is shown under hotel page. For example, location, check-in/out time, check-in instruction, description, guest rating, hotel amenities, policies, and other extra information. You can know the nearby foods and places based on Trip Advisor, one of our global partners.

After click “Select your room”, the maximum number of guests the room can accommodate is shown on the hotel page, which including guests who may incur extra person fees.

No, all hotel rate shown is tax exclusive and based on average night. If you wish to view in all-in fare, you can tick include tax and total price (all nights) under price setting.

It depends on the hotel policy and type of room. You can contact our customer support if you want to further clarify about it.

Most hotels allow additional guests to stay in a room for an extra charge as long as the room doesn’t exceed the maximum number of guests allowed per room. If you book a room that cannot accommodate your group, the hotel may cancel your reservation or require that you book additional rooms. If you have doubts, check directly with your hotel for their extra-guest charges and the maximum number of people allowed in the room you’ve booked.

Tourism tax is an additional charges imposed on foreign tourist for hotel rooms. From 1st September 2017 all foreign guests may be levied a tourism tax of MYR10.00 per room/per night. This is accordance with the new law gazette.

We provide the best available rates for the dates of your stay. Discounts are already included and therefore it is not possible to have any other discount on the confirmed price.

For legal and safety reasons, many hotels do not accept booking from unaccompanied children and we strongly recommend that you contact us prior to booking, as children under 18 may refused accommodation if they arrive without a responsible adult.

You may input at “special request” box which at the booking page. However, your request is ultimately subject to availability when you arrive at the hotel.

No, you don’t. If you really want to, you may contact our customer service at +603-9232-1888 to confirm your reservation. You can also contact the hotel directly if you prefer.

Early check in is always subject to individual hotels room’s availability. If you need an early check in, you may contact the hotel directly and place.

No, only the person whose name and valid ID stated in the booking confirmation will be allowed to check in.

You can show your passport. For Malaysian staying in Malaysia’s hotels can show IC will do.

This is the standard requirement in most hotels worldwide and is only taken as a precaution, so as to guarantee payment of any incidental charges (such as telephone calls, room service etc.). But on check-out, the hotel will usually give you the option of paying by cash instead.

Yes, you can. It may incur additional charges. All the changes are subject to availability.

Please contact our customer service general line +603-9232 1888 or email us at cs@mayflower-group.com if you found out your Itinerary No./Confirmation No. consists DCMI/DCMH.

Please note that not every hotel reservation can be cancelled. To know what’s applicable in your case, you may refer the hotel’s booking policy mentioned on the booking page while making the reservation. Refund only applicable for refundable room and it may incur cancellation charges.

The cancellation charges depend on the hotel, time of stay (‘season time’, ‘offseason’ time), and time of cancellation. Charges may different from hotel to hotel for international hotel transactions.

We recommend that you contact the reception as soon as you notice a defect, a deficiency or the like, so the staff will get the chance to remedy the situation as soon as possible. All complaints about defects or deficiencies during a hotel stay should be reported directly to the hotel in question.

Car Rental

Step1: Filling in your preferred destination, pick up date, drop off date, and click on “Show Me!”

Step 2: Select your preferred type of car.

Step 3: Fill up your personal details

Step 4: Continue to make payment
Step 5: Once payment succeeded, a booking confirmation with Mayflower PDF itinerary will be sent to your email
Step 6: Use the Mayflower PDF itinerary for car collection.

Currently, car rental is not available for international destination and only available for certain domestic destination (Langkawi, Kuala Lumpur, Penang Bayan Lepas, Kota Kinabalu, Senai Johor Bahru).

Sedan, MPV, Mid-Sized Sedan, Compact Sedan and SUV.

You can filter by number of seater and vehicle name.

No, our website only allows booking 2 days in advance when you make a search.

You need to present Mayflower booking itinerary upon pick up the rental car.

 

Special Pick-up Instruction: The credit card used to book the reservation must be presented by the cardholder during pick-up. For more details, please contact the office using the information on the reservation confirmation received after booking

Mayflower Holidays welcome enquiry and aims to address it to customer’s satisfaction. Please make contact via the following channel:

 

General
i. E-mail: mcr-carhire@mayflower-group.com
ii. Telephone: 1800 88 1688 (Monday to Friday 0830-1800 and Saturday 0830-1300)

 

Airport Counter (KUALA LUMPUR INTERNATIONAL AIRPORT)

i. E-mail: mhklia@mayflower-group.com

ii. Telephone: 03-8787 3850 , 03-8787 3851, 03-8787 3849

iii. Location: 15, Covered Car Park, Ground Floor, Block D Building, KLIA

 

Airport Counter (KUALA LUMPUR INTERNATIONAL AIRPORT 2)

i. E-mail: mhklia@mayflower-group.com

ii. Telephone: 03-8787 8401, 03-8787 2198

iii. Location: Lot1-06, Level1, Gateway @ KLIA2, Terminal KLIA2 International Airport, Jalan KLIA2, 6400 KLIA

You can choose to pick-up and drop-off at airport or Mayflower branch. Please click here for more details. However, you can request by call / email us to deliver, pick-up or return other than rental location and agree with additional charges.

Yes, the additional charges is depends on locations. For more details, please contact relevant Mayflower branch here.

Peninsular Malaysia: 8:30am to 6:00pm

East Malaysia: 8:00am to 5:00pm

When you request to deliver or collect the rental vehicle at a time which is beyond Mayflower Car Rental’s business hours, which is 8:30am to 6:00pm (Peninsular Malaysia) ; 8:00am to 5:00pm (East Malaysia), you are require to pay for additional RM50 (exclude 6% SST) per hour, maximum of RM100 (exclude 6% SST).

In the event that you make any amendments to your booking (including, but not limited to, cancellations, refunds and amendments), paid amount will be refunded into your member's account in the form of 'Travel Wallet'.

If you wish to cancel your car rental booking, you may request by sending an email regard the cancellation to our customer support email at cs@mayflower-group.com .

In the event that you make any amendments to your booking (including, but not limited to, cancellations, refunds and amendments), paid amount will be refunded into your member's account in the form of 'Travel Wallet'.

 

Mayflower Holidays Sdn. Bhd. reserves the absolute right to charge you an administration fee of not more than RM100 per person to cover the administration costs incurred by Mayflower Holidays Sdn Bhd should you insist to refund in cash form.

 

More policies here - Mayflower Cancellation Policy

Yes, paid amount will be refunded into your member’s account in the form of ‘Travel Wallet’. Please contact our customer service at 03-9232 1888 or email at cs@mayflower-group.com.

Concert Ticket

Unfortunately, you will need to bundle concert ticket with any products that’s available on our website (Hotel / Flight / Flight+Hotel / Travel Wallet).

 

No, concert package are not fixed packages, the concert package available for:
>flight + concert ticket

>hotel + concert ticket

>flight + hotel + concert ticket

>travel wallet + concert ticket

There are two (2) options:

For Flight/Hotel/Flight+Hotel

Step 1: Search & select your preferred flight/ hotel/ flight+hotel
Step 2: Fill up your personal details
Step 3: Select your preferred concert
Step 4: Choose your favourite category from the drop-down list
Step 5: Click select to proceed to make payment
Step 6: Once payment succeeded, a booking confirmation with PDF itinerary will be sent to your email
Step 7: Print out your booking confirmation & get your ticket redeemed

*An average spending of RM300 per pax on flight/hotel/flight+hotel will be entitled to purchase 1 concert ticket.


For Mayflower Travel Wallet

Step 1: Select your preferred concert
Step 2: Choose your preferred category (limited to 2 tickets per account, each ticket is to purchase with a minimum RM120 reload in Mayflower Travel Wallet)
Step 3: Login or register a Mayflower account, proceed with your selection
Step 4: A booking confirmation will be sent to your email
Step 5: Print out your booking confirmation and redeem on the concert day

Our system will auto-generate the “Next Best Seat” upon confirmation of purchase. However, we cannot guarantee on the continuous seat.

For Flights/ Hotels

Total quantity of concert ticket is based on total spending and number of guests. An average spending of RM300 on flight/hotel will be entitled to purchase 1 concert ticket.

Scenario1:
When a customer placed 2 adults when make a flight / hotel search with amount of RM601, he / she is entitled to purchase 2 concert tickets.

Calculation: RM601/2=RM300.50



Scenario 2:
When a customer placed 2 adults when make a flight / hotel search with amount of RM598, there will be no concert ticket available as the average amount of RM300 has not reached yet.

Calculation: RM598/2=RM299.00

 

 


For Travel Wallet


For those who reload travel wallet, there will be a maximum of 2 concert tickets per transaction each time. Each RM120 travel wallet reload entitle you to purchase 1 concert ticket.

You can choose to collect concert ticket on the concert day itself at the concert venue or alternatively, you can collect concert ticket before concert day at Menara Mayflower, HQ on specific time.

Kindly present your booking itinerary upon collection.

Yes, please make sure the person bring along the booking itinerary upon collection of ticket.

No, we do not allow courier service for any concert ticket. It is to make sure that any unexpected matter happened. We will suggest you to collect concert ticket on the concert day itself. We will have Mayflower booth at the concert venue.

Flexiroam

Flexiroam X is a thin microchip that is attached to your existing SIM card and enables you to access Flexiroam’s low cost data roaming whilst overseas, connecting you to the local networks. It is an easy one-time application to overcome the hassle of switching SIMs every time you travel.

To start using your Data, purchase a Starter Plan which comes with a FREE X Microchip. The Starter Pack contains an X-Microchip that enables you to use mobile data in over 100 countries.

To use Flexiroam X, you will have to apply the microchip on the top of your existing SIM card and activate it through the Flexiroam X mobile app. After that, you can easily switch to Flexiroam X network when you travel and switch back to your home network when you return.

After you've switched to Flexiroam X network, you will not be able to receive phone calls. This protects our users from being charged by their home telcos. However, users can use any applications that requires data and make calls with them.

No, the microchip only serves to switch between Flexiroam X network and the home network, allowing users to connect to Flexiroam partnered network operators.

Theoretically, it will work on inactive SIM card, but it’s not something that we would suggest our users to do. If you happen to stumble upon the issue where by it says ‘Undetected SIM’ please remove the microchip and contact our support team for a replacement.

Yes we do. You can call on +60326318181, Whatsapp to +60192912692, or email support@flexiroam.com.

Flexiroam X works with Nano SIMs, as long as they are not cut from micro or regular sizes. It will not affect your SIM as it is just a thin microchip that sticks on your SIM card.

Your Data Plan is valid for the duration stated. At any time you purchase a Data Plan that has a longer validity than your current plan, the validity will follow the Data Plan with longer validity. Data Plan validity starts from the date of purchase.
Example 1: Your current data plan is valid till 30 May 2017. If a 1GB Data Plan (90 days validity) is purchased on 25 May 2017, your new plan validity will be 23 Aug 2017.
Example 2: Your current data plan is valid till 1 Feb 2018. If a 500MB Data Plan (30 days validity) is purchased on 25 May 2017, your plan validity will remain 1 Feb 2018.

Yes, please get in touch with support@flexiroam.com to arrange for a replacement. Please do include your name, mobile number, address and the issue that you're facing.

We have 3G coverage in over 120 countries and 4G coverage in 56 of those countries. We would recommend that you download the Flexiroam X App from Google Play or Apple App Store to see the complete list.

First replacement is free subsequent ones are chargeable.

No, the X-Microchip does not affect your existing network or call plan in any way when not switched on. When Flexiroam X is active (switched on), you will only have access to roaming data networks via the selected roaming partners in the countries you are in at that moment. You will not be able to receive calls, SMS or access data through your home telco provider while the Flexiroam X is switched on. Just switch back to your home SIM to go back to your existing network.

The Flexiroam X is compatible with any unlocked internet enabled iOS and Android mobile devices with any SIM sizes. Please check with your local service provider if you need to unlock your device to enable network service by other telco providers. Note that the Flexiroam X-Microchip will not work on Nano SIMs cut from micro or regular SIM and micro SIMs cut from regular SIM due to the thickness of the SIM.
Known incompatible devices:
• Redmi Note 2
• Mi 4i
• Samsung Galaxy Note 5
• Sony Xperia M5
• Sony Xperia M5 Dual
• Sony Xperia C5

Flexiroam X App gives travelers the convenience of international roaming data without having to queue up in a foreign country to purchase overseas SIMs, or recharging and changing SIMs. Flexiroam X also provides affordable internet data packages if users wish to recharge data quota in a rush.

You can download the Flexiroam X app from iOS App Store and Google Play store.

Yes, but you will not be able to enjoy low cost roaming data without the X Microchip. The Flexiroam X app will allow you to:
• Subscribe to Flexiroam X Data Plans.
• Check your data balance.
• Recharge your data balance at an attractive rate.
• Make international calls to mobile or fixed lines. Without the Flexiroam X Microchip, you will not be able to utilize any data you have accumulated in the Flexiroam X app.

Yes, to use all the features in the app, you will need to register and create an account.

1. Go to the SIM Toolkit (the place where you do the switching between Home SIM and FlexiroamX).
2. Select Flexiroam X-kit > About > X-Notification > Choose *Off*.

You can pay via credit/debit card. Available for Visa and Mastercard.

All transactions will be conducted in USD.

Data purchased will be valid according to the purchased plans. You may check the validity of your data in the Flexiroam X app.

You can expect up to 4G data speed in 4G enabled countries.

You will be able to use Flexiroam X when you travel to any of our supported countries.

You can easily purchase the Xtra Data Plan in the Flexiroam X app at an attractive rate.
Redeem free data through events/promotional giveaways or weekly giveaways*.

No, when you have Flexiroam X enabled/toggled on, it will only consume data from your Flexiroam X allowance. In order to use roaming data from your original Telco, Flexiroam X must be disabled/ toggled off.

Yes, your phone’s Wi-Fi functionality will not be affected by Flexiroam X.

No, to receive calls or SMS on your personal number, you will need to disable/toggle Flexiroam X off.

First, check if you have any applications or updates running in the background. If you believe that your data balance is incorrect, please contact us at support@flexiroam.com.

1. Launch the app on your mobile device and select "Sign up / Login".
2. Select one of the options (Google, Facebook, Email) to register.
3. Done!

1. Launch the app on your mobile device and select "Sign up / Login".
2. Select the option (Google, Facebook, Email) that you have used to register your account.
3. You are in!

Allow notifications from Flexiroam X App when installed. For Android, you need to allow the App to receive notifications on your Settings. For iOS user, go to Settings, select ‘Flexiroam X App’ and enable notifications and choose your preferences.

Did you disable update for the Flexiroam X App? You might have to check permissions to allow the app to access the network/phone data in your settings.

Allowed Flexiroam X app to access to microphone under permissions when you installed it.
(Android)You might need to check permissions in settings to allow the app to use your Phones Microchip.
(iOS) Open the settings, scroll down until you find "Flexiroam X App".
Make sure that microphone is enabled and choose your preferences.
Did you drop your phone or did your phone get damaged recently, where the microphone might have been faulty?

Allow Flexiroam X App to access speakers under permissions after the X Microchip is installed.
For Android, allow permissions in Settings for the App to use your Phones Microchip.
For iOS user, open Settings, select Flexiroam X App and ensure the speakers is enabled and choose your preferences.

Check the expiry date for the Promo Code.
Check if the Promo Code is applicable for all accounts, or it’s for specific accounts (New accounts).
Did you enter the promo code correctly?
Check T&C for the Promo Code usage.

1. Go to Settings.
2. Select More Networks.
3. Select Mobile Networks.
4. Turn On Data Roaming and Mobile Data.
5. Select Access Point Names.
6. Add a "New APN".
7. For "Name:" section type in flexiroam.
8. For "APN:" type in flexiroam.
9. Leave the rest as it is.
10. Save the newly created APN.
11. Select the newly created APN; flexiroam.

1. Go to Settings.
2. Tap at Cellular/Mobile.
3. Turn on Data Roaming and Cellular or Mobile data.
4. Turn off EU internet.
5. Tap at Cellular Data Network or Mobile Data Network.
6. At "APN:" section, type in flexiroam.
7. Leave the rest as it is.
8. Tap at Cellular Data Network or Mobile Data Network; left top corner of your phone.

By default the Flexiroam X microchip will automatically connect to the strongest signal from the available operators; our providers. But in the event that you are not satisfy with it you may manually change it accordingly. Full list is in the Flexiroam X App, under Coverage.

1. You have purchased the first time Starter Plan.
2. You have scanned the Flexiroam X microchip that you received with your Starter Plan purchase.

Kindly check with your bank, if online transaction is enabled for your credit/debit card.

1. Tap on "Get Xtra Data" in the App Dashboard.
2. Select the package you wish to purchase.
3. Tap "Confirm Order".
4. Enter your credit/debit card details.
5. Tap "Confirm and Pay".

1. Tap on "Get Xtra Data" in the App Dashboard.
2. Select the package you wish to purchase.
3. Tap "Confirm Order".
4. Select your credit/debit card.
5. Tap "Confirm and Pay".

At the moment you cannot purchase Xtra Data for a different account and vice versa.

In most cases, we are unable to process a transaction if:
• Your card has expired.
• The card billing address has been changed.
• Insufficient funds in your account.
• Your bank doesn’t allow recurring charges.
• Your card is not authorized to make online transactions.

You can only purchase via the Flexiroam X App with your credit/debit card.

No restrictions on the data, you can use the data for data voice calls, data messaging, emails and etc.

No, Flexiroam X data will not be throttled.

You will need to verify your mobile number in order for your number to be shown on the receivers end when you call.

1. Tap on Call (second to last options).
2. Tap on "Add your Caller ID".
3. Tap on "Verify" when prompted.
4. Enter your mobile number and tap on "Continue".
5. You will see your 6-digits code.
6. Do expect to receive a call within 1 minute.
7. During the call “Key in the 6 – digit code” when prompted by the operator.
8. Your caller ID will be verified once the process is done successfully.

1. If you have an active Data Plan, the call rate per minute is 10MB.
2. If you do not have an active Data Plan, the call rate per minute is 50MB.

Not at the moment, but we are striving to bring the feature to you very soon.

No, calling Toll Free numbers is not allowed with Flexiroam X app.

Yes, your saved contacts will be loaded into the Flexiroam X App automatically.

This is dependent on your network signal, it should take less than 10 secs with 3G/4G network.

You need a minimum of 100MB to make calls (with or without membership subscription).

No, there will be no charges to your Home SIM for calls made through Flexiroam X app.

No, this feature is not available in the Flexiroam X app.

Albania
Anguilla
Antigua & Barbuda
Argentina
Armenia
Australia
Austria
Azerbaijan
Bangladesh
Barbados
Belarus
Belgium
Belize
Bolivia
Brazil Brunei
Bulgaria
Canada
Cayman Islands
Chile
China
Colombia
Croatia
Cyprus
Czech Republic
Denmark
Dominica
Ecuador
Egypt
El Salvador
Estonia
Faroe Islands
Fiji
Finland
France
French West Indies
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guatemala
Hong Kong
Hungary
Iceland
India
Indonesia
Iran
Ireland
Isle of Man
Israel
Italy
Jamaica
Japan
Kazakhstan
Kenya
Kuwait
Kyrgyzstan
Laos
Latvia
Liechtenstein
Lithuania
Luxembourg
Macau
Macedonia
Malaysia
Malta
Mexico
Moldova
Mongolia
Montenegro
Montserrat
Myanmar
Nepal
Netherlands
Netherlands Antilles
New Zealand
Nicaragua
Nigeria
Northern Cyprus
Norway
Pakistan
Panama
Papua New Guinea
Peru
Philippines
Poland
Portugal
Qatar
Romania
Russian Federation
Saint Kitts & Nevis
Saint Vincent & the Grenadines
Saudi Arabia
Serbia
Singapore
Slovakia
Slovenia
South Africa
South Korea
Spain
Sri Lanka
St Lucia
Sweden
Switzerland
Taiwan
Tajikistan
Thailand
Trinidad & Tobago
Turkey
Turks & Caicos Islands
Ukraine
United Arab Emirates
United Kingdom
United States
Uruguay
Uzbekistan
Venezuela
Virgin Islands British

CHUBB Insurance

Chubb Travel Protection is underwritten by Chubb Insurance Malaysia Berhad and has been especially designed to cater to your needs.

Chubb in Malaysia is a member of the Chubb Group of Companies®, a global leader in insurance and reinsurance serving a diverse group of clients. Headed by Chubb Limited (NYSE:Chubb), a component of the S&P 500 stock index, the Chubb Group conducts its business on a worldwide basis with operating subsidiaries in more than 50 countries.

 

Operating in Malaysia since 1948 as a general insurer, Chubb serves a broad cross-section of clients in the corporate, commercial and retail segments. In addition, the company has an established reputation as one of the leading direct marketing providers of Accident & Health insurance. Over the years, Chubb has established strong client relationships by offering responsive service, developing innovative products and providing market leadership built on financial strength.

Chubb is underwritten exclusively for customers of the master policyholder; it provides you protection from unexpected inconveniences or accident, losing your travel documents and baggage, trip cancellation and other travel inconveniences. Please refer to the Policy Wording for a comprehensive understanding on coverage and benefits.

You may purchase Chubb Travel Protection on http://www.mayflower.com.my when you are making your flight booking/s.

 

  • Our travel insurance can be purchased by all Mayflower customers. In the event if the passenger is below the age of 18, his/her guardian can enter into this contract of insurance on behalf of this passenger.
  • Passengers who are travelling for 45 days or less.

Yes, there are no eligibility restrictions for business travelers. This insurance is available to both business and leisure travelers

For Short Haul routes, you may purchase Chubb Travel Protection – Short Haul Plan. For Medium Haul routes, you may purchase Chubb Travel Protection – Medium Haul Plan. Chubb Travel Protection is available for both One Way and Round Trip journeys.

 

  • Short-haul destinations - Cambodia, Indonesia, Singapore, Thailand and Vietnam.
  • Medium-haul destinations - Australia, Bangladesh, China, Hong Kong, India, Macau, Philippines, Sri Lanka and Taiwan.

It is important that you inform us of any change of contact and personal details to ensure all communications delivered to you in a timely manner.

Should you require additional information about personal accident insurance, please refer to the insurance info booklet on ‘Travel Insurance’, available at all our branches or you can obtain a copy from the insurance agent or visit www.insuranceinfo.com.my.

 

If you have any enquiries, please contact Us at:

 

Chubb Insurance Malaysia Berhad (9827-A)

Wisma Chubb

38 Jalan Sultan Ismail

50250 Kuala Lumpur

Wilayah Persekutuan

TF 1 800 88 2846

F +6 03 2058 3088

E Travel.MY@chubb.com

Flight Cancellation

Flight cancellation is effective upon the Issuance of the Certificate of Insurance and terminates when you commence your journey on the scheduled flight departure date.

 

Other Coverage

Please refer to our Summary of Benefits to learn about the Chubb Travel Protection benefits and limits and a brief description of what is covered by each benefit.

Also, please read the Policy Wording carefully for the complete details of the terms, conditions and exclusions of the insurance cover.

Travel Protection provides coverage for travel flights or tour package taken from the master policyholder and is available in two separate plans for international destinations.

 

Travel Protection – International Return Journey Summary of Benefits

Travel Protection – International One-Way Journey Summary of Benefits

 

Please read the Policy Wording carefully for the complete details of the terms and conditions of Travel Protection coverage.

You can apply for this travel insurance provided you are above 18 years old at the date of purchasing your flight ticket. Children can also be insured provided that they are residing with you. For children who are above 23 years old, and is a full time student, they can be insured as your dependant.

Only one Travel Insurance Plan per person may be purchased per trip.

 

No. We do not cover any pre-existing conditions i.e. any illnesses or injury for which you have reasonable knowledge of and includes:-

  •  Any condition for which a Physician was consulted or for which treatment or medication was prescribed prior to purchasing the Chubb Travel Protection; or
  • A condition, the manifestation or symptoms of which a reasonable person in the circumstances would be expected to be aware of prior to purchasing the Chubb Travel Protection.

Yes if you satisfy the terms and conditions of the Policy.

The flight cancellation benefit covers the unrecoverable costs of your flight ticket and is applicable for reasons indicated in the policy wording which includes:-

 

  •  Unforeseeable Bodily Injury, Sickness or death to you or your Family Member.
  • Compulsory quarantine, jury service, subpoena or hijack.
  • Cancellation of the flight due to strike, riot and civil commotion.
  • Unforeseeable circumstances, which are those events or consequences of such events, other than Sickness, Bodily Injury or Death, which could not have been reasonably foreseen or expected by you and/or are beyond your control.
  • Your residence becoming uninhabitable following fire, storm or flood, which requires your presence at the premises on the scheduled departure day.
  • Wars, revolutions, military or usurped power
  • Willful or intentional acts, suicides
  • Childbirths, abortions or pregnancy related conditions
  • Any pre-existing conditions
  • AIDS, HIV, venereal diseases
  • Naval, military or air force service, manual work

No, unlike other Travel Insurance Plans you do not have to pay any excess. We will pay the full benefit amount up to the sum insured if you satisfy the terms and conditions of the Chubb Travel Protection policy.

Your Certificate of Insurance and Policy Wording will be sent to you via email shortly after purchasing Chubb Travel Protection.

If you have purchased via http://www.mayflower.com.my website you will automatically receive your Certificate of Insurance and Policy Wording shortly after confirming and making your payment. If you do not receive your certificate of insurance and policy wording, please contact

 

Chubb Travel Insurance Customer Service

Email : Travel.My@chubb.com

Toll Free : 1 800 88 2846

 

This insurance policy is non-cancelable and non-refundable.

 

Our Chubb Assistance team is ready to assist you. Please call +603 76283703 (24 hours) anytime night or day. Please click if you like to know more about Chubb Assistance.

 

Please contact our Chubb Assistance team at +603 76283703 (24 hours). They will be able to arrange for medical bills to be paid directly to the hospital. Please click the link if you like to know more about Chubb Assistance.

This is fully explained by clicking How to make a claim .

 

This is fully explained by clicking How to make a claim.

 

We require a fully completed claim form, together with a copy of your itinerary and/or certificate of insurance. Depending upon the type of claim, supplementary evidence will be required. Further information is provided in how to make a claim and claim checklist. Please click on the link for more information.

 

We always strive to process claims as quickly as possible. To avoid delay and to ensure your claims is handled efficiently, please complete the claim form in full and submit all required proof of loss documentation.

 

Please click if you like to know more about how to make a claim and to use the claim checklist as a guide.

 

Claims will be paid directly to the medical service provider or directly to your bank account. All claims are settled in Malaysian Ringgit (MYR).

  • War, invasion, act of foreign enemy, hostilities (whether war be declared or not), civil war, rebellion, revolution, insurrection or military or usurped power;
  • Engaging in military duty with any armed forces of any country or international authority;
  • Suicide, or any attempts thereat, suicide pacts or agreement, while sane or insane, self-inflicted injury;
  • Engaging in pot-holing, professional sports, racing other than on foot or riding or driving in any motor competition;
  • Engaging in aviation other than as a fare-paying passenger in a fixed-wing aircraft provided and operated by a regularly scheduled airline or air charter company which is duly licensed for the regular transportation of fare-paying passengers or in a helicopter provided and operated by an airline which is duly licensed for the regular transportation of fare-paying passengers, provided such helicopter is operated only between established commercial airports and/or licensed heliports;
  • Illegal acts of an Insured Person or the Insured Person’s executors, administrators, legal heirs or personal representatives;
  • The Insured Person driving any kind of vehicle while the alcohol content of his or her blood exceeds the level permitted by law of the country where the accident causing Bodily Injury occurs;
  • The Insured Person having taken a drug unless it is proved that the drug was taken in accordance with proper medical prescription and not for the treatment of drug addiction;
  • Pregnancy, childbirth or miscarriage;
  • Nuclear reaction, radiation, or radioactive contamination;
  • The Insured Person travelling contrary to the advice of a Physician or for the purpose of obtaining medical treatment;
  • In respect of any property specifically insured or any claim which but for the existence of this insurance would be recoverable under any other insurance;
  • Pre-existing medical condition;
  • Venereal disease, AIDS and AIDS related complex;
  • On or after the fourty sixth (46) day of the Insured Journey, unless such expenses was incurred as a direct result of accidental bodily injury or Insured illness which occurred prior to the fourth sixth (46) day of such Insured Journey.

 

Note: This list is non-exhaustive. Please refer to the policy contract for the full list of exclusions under this policy.

Travel Wallet

Mayflower Travel Wallet functions as a 'virtual-wallet' to provide all smart travellers an easy booking on their holiday destination. Value amount will be available to your account upon topping up credit into your registered Mayflower’s account. You may accumulate all credits and make payment for your purchases on our available products (flight, hotel, flight+hotel) from Mayflower Website!

Travel Wallet could be used for purchase at Mayflower website up to a maximum of 100% of total payable.
Example: Let say there is RM100 Travel Wallet in the account. If total payable is RM200, full RM100 Travel Wallet could be used to reduce the amount payable to RM100.

The option to use Travel Wallet will appear at payment page/stage. Member could either choose to use it for present purchase or keep it for future purchase.

Yes, you need to utilize it within one year after successfully top-up.

No, it is only available for your own Mayflower account.

Yes, you can fully utilize the travel wallet to purchase anything which is available in Mayflower website.

There is no minimum or maximum amount required for travel wallet top-up. It depends on the amount that customer want to put in the travel wallet.

No, it is prohibited for anyone to use the customer's travel wallet as it is a private right.

No, the customer will be not be charged extra for use the travel wallet.

 

We recommend that you contact us through general line +603-9232-1888 or send email to cs@mayflower-group.com for further action.

You can choose either top-up your travel wallet equivalent with your purchase amount, or you may use other payment method (credit card/ debit card/ FPX).

 

Yes, you can use together. The payment for your purchase will be deducted in the following order of priority:-

  1. The available credit in your travel wallet.
  2. The available travel credit in your account. In this regard, the applicable Cap Limit will be 20% of the balance outstanding amount after deduction of the available credit from your travel wallet.

 

Roaming Man

It is portable device that provides wireless internet access when travelling abroad. It is supported with Cloudsim technology which in short means it could connect to the fastest 4G local network in the area.

It is available as an Add-On which could be purchased together with flight ticket at mayflower.com.my.

At least 1 day before flight departure date.

The battery of the device could last from 10 to 12 hours for each full charge.

The device could support up to 5 users at the same time.

There will be no deposit required for Malaysian. As for foreigner, a refundable cash deposit of RM350 is required upon pick-up of the device, and the deposit will be refunded within 7-14 working days after the device is returned in good condition.

Yes, it is 4G high-speed internet access, up to 150Mbps for downloading and 50Mbps uploading. You may get 3G internet access in some countries, because RoamingMan service is based on the local internet service provider. The device may have weak or no signals in airports, mountains, highways, ports, basements, islands, high seas, etc. Please restart the device and connect to a network after moving to a more accessible location.

The data that you receive is unlimited, but in some countries, FUP (Fair Use Policy) may be applied when an individual user has exceeded a certain amount of data within a specified time period. We recommend to avoid streaming videos or using excessively large amounts of data. When the data usage reaches 500MB within a day (24 hours), your connection speed may slow down to 256kbps download and upload speeds. However, the connection speed will recover to high speed the following day.

 

Any Wi-Fi enabled device, such as smartphones, laptops and tablets, will work with our ROAMING MAN WiFi hotspot device. Up to 5 devices may be connected simultaneously.

No configuration is necessary. Turn on the ROAMING MAN device then select the wifi hotspot name on your device. Enter the password located on the back of ROAMING MAN device.

Daily data usage may be checked with any mobile browser. Enter 192.168.43.1 into the address window and your daily data usage will be displayed. A user guide with detailed instructions will be included in your ROAMING MAN pouch. 

4G high-speed internet enables up to 150Mbps for download and 50Mbps upload. You may get 3G internet speeds  in some countries because our ROAMING MAN WiFi service is based on the local internet service provider. The device may have weak or no signals in airports, mountains, highways, ports, basements, islands, high seas, etc. 

Generally, data usage is unlimited, but in some regions and countries, FUP (Fair Use Policy) may be applied when an individual user has exceeded a certain amount of data within 24 hours. When the data usage reaches 500MB within a day (24 hours), the connection speed may slow down to 384kbps for download and upload speeds. The connection speed will recover to high speed again the following day.

ROAMING MAN WiFi hotspot works in the following 130+ destinations:

 

Asia Countries/Regions: Bahrain, Bangladesh, Brunei, Burma, Cambodia, China, Hong Kong China, India, Indonesia, Israel, Japan, Jordan, Kazakhstan, Kuwait, Laos, Macao China, Malaysia, Mongolia, Nepal, Oman, Pakistan, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Sri Lanka, Taiwan China, Tajikistan, Thailand, UAE, Vietnam, Yemen

South America Countries: Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Guyana, Peru, Suriname, Uruguay, Venezuela

 

North America Countries/Regions: Anguilla, Antigua and Barbuda, Aruba, British Virgin Islands,  Canada, Cayman, Curacao Islands, Costa Rica, Dominican Republic, El Salvador, Grenada, Guadeloupe, Guam, Guatemala, Haiti, Jamaica, Martinique, Mexico, Nicaragua, Panama, Puerto Rico, Saint Martin, Saint Vincent and the Grenadines, Saipan, Trinidad and Tobago, Turks and Caicos Islands, United States

 

Africa Countries: Algeria, Angola, Egypt, Ghana, Kenya, Madagascar, Mauritius, Morocco、Nigeria, South Africa, Tanzania, Tunisia, Western Sahara, Zambia

 

Europe Countries/Regions: Albania, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of man, Italy, Jersey, Land Islands, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom, Vatican

 

Oceania Countries: Australia, Fiji, New Zealand

 

The device uses local network and cover most of the area. The connection performance may vary according to different areas such as remote/rural area, subway, highway and continental railway.

ROAMING MAN will work by ports or on land where there is cell reception, but not far out at sea (only satellite technology is available far from land). However, ROAMING MAN Hotspots will work when your ship gets closer to ports and at cruise destinations. The closer you are to land, the better connection you will receive. 

Sorry, your ROAMING MAN hotspot will not work on an airplane. 

ROAMING MAN partners with local cellular carriers to provide outstanding data service for our users. Only satellite technology works up in the air.

Mayflower : Customer Support +603-92321888 or cs@mayflower-group.com.

Roamingman : 603-27159971 (Monday – Friday not include Public holiday, 9:30am to 6:30pm) or 6016-3038380 (Whatsapp only, 24-hours) or email enquirymy@roamingman.com

Standard package includes 500MB 4G high speed data volume for each device per calendar day, and then throttle to 384 kbps after that.

Premium package include 3GB 4G high speed data volume for each device per calendar day and then throttle to 384 kbps after that. Each 0:00-24:00 on GMT8(Malaysia Time Zone) will be counted as one completed section of speed limit.

KLIA – Roamingman Booth at KLIA International Departure Hall Level 5 (Beside McD).

KLIA2 – Roamingman Lot at KLIA2 International Departure Hall Level 3, Sector 2 (Near check-in counter row Y).

 

Daily, 24-hours.

You could return at our 2 counters at Kuala Lumpur Airport where you pick up.

Alternatively, if you would like to arrange your own return, please send the package to the following address:

 

UCLOUDLINK SDN BHD

Q Sentral Unit No. 31-20, 2A Jalan Stesen Sentral 5, 

50470,  Kuala Lumpur, Malaysia

 

You are obligated to be responsible for the safe and timely return of your pocket Wifi. If you fail to send the rental RoamingMan 4G wifi hotspot back in time, or it just gets lost on the way back, you will be charged for the cost of the device.

The device is to be picked-up/returned at airport according to flight schedule, usually about 2 hours before departure and after arrival respectively.