Mayflower Holidays provides a hassle-free travelling experience for its customers. You can choose different flights and hotels in one single transaction, add travel insurance, Wi-Fi or car rental as Add-Ons, and benefit from exclusive deals only available through us.

Yes. Our website uses industry-standard SSL encryption to protect your personal and payment data. Mayflower Holidays is a licensed travel agency regulated by the Ministry of Tourism, Arts and Culture Malaysia.

Members receive the latest promotions, deals and updates through email. Some deals are exclusive to registered members only. Promo codes are also available for further discounts.

Click 'Register' at the top of any page, fill in your details, and verify your email address. Registration is free and takes less than two minutes.

Please check that your email address is valid and that you have not already registered with the same email. If the problem persists, contact our support team at [email protected].

Click 'Forgot Password' on the login page. Enter your registered email and we will send you a password reset link within a few minutes.

Frequent traveller is a function created for those who often book holiday in Mayflower website. This automated filling is designed to speed up your booking process without need to key in your details repeatedly.

Traveller group is combining different travellers into one group. This automated filling is designed to speed up your booking process without need to key in your details repeatedly.

Step 1: Fill up your frequent traveller through here: https://book.mayflower.com.my/Tools/NewFrequentFlyer

Step 2: Add new frequent traveller by fill up the required fields

Step 3: Submit your frequent traveller details

Step 1: Fill up your frequent traveller through here: https://book.mayflower.com.my/Tools/NewFrequentFlyer

Step 2: Add new frequent traveller by fill up the required fields

Step 3: Submit your frequent traveller details

Step 4: After that click here: https://book.mayflower.com.my/Tools/TravellerGroup

Step 5: Add new traveller group by move frequent traveller list into selected frequent traveller

Step 6: Add group name to your selected frequent traveller

Step 7: Submit your group list and speed up your booking process

Yes, you can change or update your details by clicking “edit” button.

Yes, you are free to delete your details by clicking “delete” button.

An Activation Code is a unique code used to register as a Mayflower Holidays member and receive free Travel Credit as a new member welcome gift.

Travel Credit is a cash-equivalent credit added to your account that can be used to offset the cost of your next booking on the Mayflower website.

Log in to your account, go to 'My Profile', and select 'Travel Credit'. Your current balance and any expiry dates are shown there.

During checkout, select 'Use Travel Credit' under the payment section. The credit will be automatically deducted from your total.

A Promo Code is a unique alphanumeric code that provides a discount or special offer on eligible bookings made through the Mayflower website.

Enter your Promo Code in the designated field during checkout, then click 'Apply'. The discount will be calculated and shown before you confirm payment.

The updated price reflecting the discount will appear in your order summary before complete payment. If no change is shown, check that the code is valid and not expired.

An Add-On is an additional product that can be purchased together with your flight or hotel booking. Examples include travel insurance, Wi-Fi/data roaming, car rental, and event or theme park tickets.

No. Add-Ons are optional enhancements. You can proceed with a flight or hotel booking without selecting any Add-On.

Your booking is confirmed instantly upon successful payment. Mayflower Holidays will send a confirmation email with an attached PDF to your registered email address.

Booking failures can occur due to seat or room unavailability, a failed payment authorization, or a session timeout. Please try again or contact us if the issue persists.

We accept Visa, Mastercard, American Express, online banking (FPX), and Travel Wallet credit.

Yes. We recommend bringing a printed or digital copy of your booking confirmation and e-ticket when checking in at the airport or hotel.

Log in to your account and go to 'My Bookings'. You can download or re-send the confirmation email from there.

Email [email protected] with your booking reference number. Our customer support team will respond within one business day.

All prices are displayed and charged in Malaysian Ringgit (MYR) unless otherwise stated.

Travel Wallet is a stored-value balance available to Mayflower Holidays members after topping up cash into their account. It is not refundable and not exchangeable for cash.

Yes. Travel Wallet credits expire 12 months from the date of top-up unless otherwise stated at time of purchase.

Log in and go to 'My Wallet', then select 'Top Up'. You can top up using major credit cards, debit cards, or online banking.

No. Travel Wallet credits are tied to your personal account and cannot be transferred or shared.

Travel Wallet can be used for most products on the Mayflower website including flights, hotels, and tour packages. Some third-party Add-Ons may be excluded.

Yes. Go to 'My Wallet' in your account to view a full transaction history including top-ups, spend, and remaining balance.

Travel Wallet credits used in a booking are subject to the same cancellation policy as the booking itself. Please contact [email protected] as soon as possible if you made an error.

You can book up to 9 seats per transaction. For group bookings of 10 or more, please contact our group travel desk.

Same-day bookings are not available on the website. Please call our hotline at +603 9232 1999 for last-minute travel assistance.

Special low fares are typically non-refundable, non-changeable, and non-transferable. They may also have specific travel periods or blackout dates.

A non-refundable fare means you will not receive a cash refund if you cancel your ticket. Some non-refundable fares may allow changes subject to a fee and fare difference.

Refundable fares allow you to cancel and receive a full or partial refund minus any applicable fees. Non-refundable fares do not provide a cash refund upon cancellation.

Use the filters on the search results page to sort by price, duration, or number of stops. Review the fare rules before booking to understand baggage allowance and change policies.

Flights may be unavailable due to sold-out seats, airline schedule changes, or restrictions on the route. Try adjusting your dates or contact us for alternatives.

The price shown includes base fare and taxes. Charges for checked baggage, seat selection, or meal preference may apply depending on the airline and fare type.

Promotions have limited availability and may sell out quickly. If a promotion is no longer visible, the seats at that fare may have been taken. Check back regularly for new deals.

No. Passenger names must match your passport or identification document exactly. Incorrect names may result in denied boarding.

You will receive a booking confirmation email containing your booking reference, passenger details, flight itinerary, and a PDF e-ticket attachment.

An e-ticket (electronic ticket) is a digital record of your flight reservation. It replaces the traditional paper ticket and is accepted at all airports for check-in.

Your e-ticket is sent to your registered email address after booking.

For AirAsia flights, your booking confirmation from Mayflower will include a Mayflower booking reference. You will need to retrieve your AirAsia booking directly on the AirAsia website using your AirAsia booking number.

Each airline has a different rescheduling policy. Please review the fare rules under your booking page, then contact our customer support at [email protected] with your booking reference.

Destination changes are generally not permitted after booking. You may need to cancel the existing booking and make a new one, subject to cancellation fees.

Changes depend on the fare type and airline policy. Name changes are not permitted by most airlines. Date changes may be possible with an applicable fee.

No. Once you have completed online check-in, the booking is locked. Contact the airline directly if you need assistance.

Submit a cancellation request to [email protected] with your booking reference. Cancellation charges depend on the airline, travel sector, and class of service. Processing may take 8–12 weeks.

No. Non-refundable fares do not qualify for a cash refund. Airport taxes may be refunded in some cases. Please refer to the fare rules attached to your booking.

If the airline cancels your flight, you are entitled to a full refund or rebooking at no charge. Mayflower Holidays will assist you in processing the refund or alternative arrangements.

Please contact us immediately at [email protected]. We will work with the airline's administrator or insolvency handler to recover your funds where possible.

Step 1: Enter your destination, check-in and check-out dates, and number of guests, then click 'Search Hotel!'. 

Step 2: Select your preferred hotel and room type.

Step 3: Fill in your details.

Step 4: Complete payment.

Same-day hotel bookings may be possible depending on the property. Please call +603 9232 1999 to confirm availability before booking.

Yes. Use the search bar on the hotel search page and enter the hotel name. Matching results will appear in the list.

Filter by star rating, price, and facilities. Read the property description and guest reviews to compare options. Check the cancellation policy before confirming.

Some room types have limited availability and may not appear online. Please contact [email protected] with the hotel name and your preferred room type.

Click on the hotel name on the search results page. The hotel detail page shows the address, photos, amenities, policies, and room descriptions.

The maximum number of guests per room is listed under the room type description on the hotel detail page.

The rate shown includes room cost and taxes unless otherwise stated. Service charges and tourism tax may be added at checkout or billed at the hotel.

Not necessarily. Room types are labelled as 'Room Only', 'Breakfast Included', or 'Half Board'. Check the room type label before booking.

This depends on the hotel's policy and room capacity. Please check the maximum occupancy listed for the room. Extra beds may be available on request and may incur an additional charge.

Tourism Tax (TTx) is a Malaysian government levy of MYR 10 per room per night for foreign nationals staying in registered accommodation. Malaysian citizens are exempt.

Special discounts such as those for senior citizens or airline employees are typically offered directly by the hotel. Mayflower Holidays may not always have access to these rates.

Most hotels require guests to be at least 18 years old to check in independently. Guests under 18 must be accompanied by an adult.

Enter your preference in the special requests field during booking. Requests are subject to availability and cannot be guaranteed.

No. Your booking is confirmed at the time of payment. A confirmation email with your hotel voucher will be sent to you immediately.

Early check-in is subject to room availability at the hotel on the day of arrival. Contact the hotel directly to request early check-in and they will accommodate you if possible.

Most hotels require the lead guest named on the booking to present identification at check-in. If the lead guest cannot attend, contact the hotel in advance to arrange a third-party check-in.

Hotels in Malaysia generally accept a Malaysian identity card (MyKad) for citizens, or a valid passport for foreign nationals.

Hotels take a credit card authorization as a security deposit to cover incidentals such as minibar charges, room service, or potential damage. The hold is released at checkout if no charges apply.

Yes, you can. Date changes may incur additional charges and are subject to availability. Please contact [email protected] with your booking reference.

Not every hotel reservation is cancellable. Refer to the hotel's booking policy shown on the booking page. Refunds are processed after the hotel confirms the cancellation.

Cancellation charges vary by hotel and rate type. Some rates are non-refundable. Others allow free cancellation up to a specified number of days before check-in. Check the policy on your confirmation.

We recommend contacting the hotel reception as soon as you notice a problem so staff can resolve it promptly. If the issue is not resolved to your satisfaction, contact [email protected] with your booking reference and a description of the complaint.

Step1: Filling in your preferred destination, pick up date, drop off date, and click on “Show Me!”

Step 2: Select your preferred type of car.

Step 3: Fill up your personal details

Step 4: Continue to make payment
Step 5: Once payment succeeded, a booking confirmation with Mayflower PDF itinerary will be sent to your email
Step 6: Use the Mayflower PDF itinerary for car collection.

Currently, car rental is not available for international destination and only available for certain domestic destination (Langkawi, Kuala Lumpur, Penang Bayan Lepas, Kota Kinabalu, Senai Johor Bahru).

Sedan, MPV, Mid-Sized Sedan, Compact Sedan and SUV.

You can filter by number of seater and vehicle name.

No, our website only allows booking 2 days in advance when you make a search.

You need to present Mayflower booking itinerary upon pick up the rental car.

Special Pick-up Instruction: The credit card used to book the reservation must be presented by the cardholder during pick-up. For more details, please contact the office using the information on the reservation confirmation received after booking

Mayflower Holidays welcome enquiry and aims to address it to customer’s satisfaction. Please make contact via the following channel:

General
i. E-mail: [email protected]
ii. Telephone: 1800 88 1688 (Monday to Friday 0830-1800 and Saturday 0830-1300)

Airport Counter (KUALA LUMPUR INTERNATIONAL AIRPORT)

i. E-mail: [email protected]

ii. Telephone: 03-8787 3850 , 03-8787 3851, 03-8787 3849

iii. Location: 15, Covered Car Park, Ground Floor, Block D Building, KLIA

Airport Counter (KUALA LUMPUR INTERNATIONAL AIRPORT 2)

i. E-mail: [email protected]

ii. Telephone: 03-8787 8401, 03-8787 2198

iii. Location: Lot1-06, Level1, Gateway @ KLIA2, Terminal KLIA2 International Airport, Jalan KLIA2, 6400 KLIA

You can choose to pick-up and drop-off at airport or Mayflower branch. Please click here for more details. However, you can request by call / email us to deliver, pick-up or return other than rental location and agree with additional charges.

Yes, the additional charges depending on locations. Please contact relevance Mayflower branches in advance for arrangement if you are dropping off at a different location.

Peninsular Malaysia: 8:30am to 6:00pm

East Malaysia: 8:00am to 5:00pm

When you request to deliver or collect the rental vehicle at a time which is beyond Mayflower Car Rental’s business hours, which is 8:30am to 6:00pm (Peninsular Malaysia) ; 8:00am to 5:00pm (East Malaysia), you are require to pay for additional RM50 (exclude 6% SST) per hour, maximum of RM100 (exclude 6% SST).

In the event that you make any amendments to your booking (including, but not limited to, cancellations, refunds and amendments), paid amount will be refunded into your member's account in the form of 'Travel Wallet'.

If you wish to cancel your car rental booking, you may request by sending an email regard the cancellation to our customer support email at [email protected] .

In the event that you make any amendments to your booking (including, but not limited to, cancellations, refunds and amendments), paid amount will be refunded into your member's account in the form of 'Travel Wallet'.

Mayflower Holidays Sdn. Bhd. reserves the absolute right to charge you an administration fee of not more than RM100 per person to cover the administration costs incurred by Mayflower Holidays Sdn Bhd should you insist to refund in cash form.

More policies here - Mayflower Cancellation Policy

Yes, paid amount will be refunded into your member’s account in the form of ‘Travel Wallet’. Please contact our customer service at 03-9232 1888 or email at [email protected].

Chubb Travel Protection is underwritten by Chubb Insurance Malaysia Berhad and has been especially designed to cater to travellers booking through Mayflower Holidays.

Chubb is one of the world's largest publicly traded property and casualty insurance companies. It operates in 54 countries and territories.

Add Chubb Travel Protection during your flight or hotel booking on the Mayflower website. It is available as an Add-On in the booking flow.

You must first be a customer of Mayflower Holidays Sdn. Bhd.

Age Limit

i. International Trip : Min 30 days old, no maximum age limit
ii. Domestic Trip : Min 30 days old up to 80 years.

A child must be at least thirty (30) days old and not older than eighteen (18) years old at the time this insurance is applied for him/her.

You are only allowed to take-up "One Way Journey" insurance if You are a student going overseas for education or you are emigrating.

All journeys must also commence from Malaysia, and the policy must be purchased before the commencement of journey.

Yes, as long as each traveller is listed in the booking and the correct number of insurance certificates is purchased for the group.

Yes. Business travellers are eligible to purchase Chubb Travel Protection. Please check the plan benefits to confirm the coverage meets your needs.

Contact Chubb Insurance Malaysia Berhad directly at their customer service line to update your policy details.

Visit the Chubb Travel Insurance Malaysia website at www.chubb.com/my-en/personal/travel-insurance.html or contact Mayflower customer support at [email protected].

Flight Cancellation cover begins immediately upon issuance of your Certificate of Insurance. Other coverages commence when you begin your journey. Please refer to your policy wording for full details.

Benefits typically include flight cancellation, travel delay, baggage loss or delay, personal accident, medical expenses overseas, and emergency evacuation. Please check your specific plan for full details.

Yes. Coverage is available for travellers up to a maximum age as stated in the plan details. Please review the eligibility criteria before purchasing.

Additional coverage options may be available under certain plans. Please refer to the plan details during purchase or contact Chubb directly.

Pre-existing illnesses are generally excluded from coverage. Please read the full policy wording to understand the exclusions before purchasing.

You may be covered for trip cancellation if the hospitalisation occurs within the coverage period and meets the policy criteria. Please review your Certificate of Insurance or contact Chubb for guidance.

Common exclusions include pre-existing conditions, self-inflicted injuries, war, civil unrest, and participation in extreme sports. A full list of exclusions is in your policy wording.

Some benefits carry an excess (deductible). The excess amount for each benefit is stated in your Certificate of Insurance.

The trip duration that will be covered for any journey are as follows:

i)  Overseas Trip: The first one hundred and eighty-three (183) consecutive days of any Journey.

ii) Domestic Trip: the first thirty (30) consecutive days of any Journey.

Your Certificate of Insurance and Policy Wording will be sent to your registered email address shortly after purchase. You can also download it from 'My Bookings' in your Mayflower account.

Check your spam or junk mail folder first. If the email is not there, log in to 'My Bookings' to retrieve the document, or contact [email protected].

You may cancel your policy within the free-look period stated in your policy wording for a full refund. Cancellations after that period are subject to Chubb's terms.

Contact the Chubb Assistance team at +603 7628 3703 (24 hours, 7 days a week). They can assist with emergency medical referrals, evacuation, and other emergency services.

Call the Chubb Assistance hotline at +603 7628 3703 immediately. Keep all medical reports, receipts, and hospital bills as you will need them to support a claim.

Visit https://apac.myaccount.chubb.com/myaccount/my/default/default/default/en-MY to begin the claims process online. Alternatively, contact the Chubb claims team directly for guidance.

You should notify Chubb of your claim as soon as reasonably possible and no later than 30 days after the incident, unless the policy states otherwise.

Required documents vary by claim type but typically include your Certificate of Insurance, completed claim form, proof of travel, original receipts, and relevant reports (police, medical, etc.).

Claims are generally processed within 14 working days of receiving all required documents. Complex claims may take longer.

Major exclusions include pre-existing conditions, travel to countries under travel advisories, self-inflicted harm, and participation in illegal activities. Please read the full policy wording for the complete list.

A Seat-in-Coach tour shares a coach, guide and itinerary with other travellers at a lower price, while a private tour gives your group its own vehicle, driver and more flexible timing at a higher price. Choose SIC to save money and meet other travellers, or Private if you want control over the schedule.

It's the minimum number of people needed for that departure to run — so Min 2 means the tour goes ahead once 2 people are booked. Larger tours may need a bigger minimum, like Min 6, which is shown on the package itself.

A Free & Easy package bundles your flight and hotel with no fixed daily itinerary, so you explore at your own pace and add day tours if you want them. It's the option for travellers who want the booking handled but not a scheduled itinerary.

A ground tour package covers everything you need at the destination — accommodation, transport, meals and sightseeing — but not your flight. That's what "Ground Arrangement" means on our packages, and it's why you can pair it with any flight, including one you already booked separately.

Yes, meals are included as listed in each package's itinerary — typically daily breakfast plus a set number of lunches or dinners. The exact count is shown in the "what's included" section of the specific package you're looking at.

Most tour packages use 3 to 4 star hotels or the local equivalent, matched to the tour's destination and price point. The specific hotel or hotel category is listed on each package page.

Yes, we run dedicated Muslim tour packages built around halal dining throughout the trip. For other tours, tell us when booking and we'll arrange halal meals with the operator where possible.

Yes — tell us when you book and we'll pass it to the tour operator. It also helps to remind your hotel and guide directly once you're there, since not every stop can fully accommodate every request.

Yes, most of our tours are family friendly. Some itineraries involve full days or a fair amount of walking, so check the daily schedule if you're travelling with young children or elderly parents.

In most cases yes, though visa requirements and pricing can differ by nationality. Tell us your passport nationality when booking so we can confirm eligibility and any visa steps.

Child pricing depends on age and whether they need their own bed, and it varies by tour. Give us the child's age when booking so we can quote it accurately.

Yes for most destinations, and your passport should be valid for at least 6 months from your return date. Visa requirements depend on your destination and nationality, and we'll flag what's needed when you book.

It isn't compulsory, but it's strongly recommended since a tour package bundles flights, hotels and activities booked in advance on your behalf. You can add Chubb Travel Insurance or Refundable Booking when you book.

It depends on the tour operator's terms, and many packages are non-refundable once confirmed since flights, hotels and local services are already booked on your behalf. Check the cancellation terms on the specific package, or ask us to confirm them before you pay.

Yes, minor changes to timing or order of visits can happen and are normal. Bigger changes only happen if something outside our control comes up — like weather or an operator change — and we'll notify you if that happens.

It depends on availability closer to departure, since some tours need lead time to confirm with hotels and local operators. Contact us directly if you're booking close to the travel date.

Mayflower Travel Wallet functions as a 'virtual-wallet' to provide all smart travellers an easy booking on their holiday destination. Value amount will be available to your account upon topping up credit into your registered Mayflower’s account. You may accumulate all credits and make payment for your purchases on our available products (flight, hotel, flight+hotel) from Mayflower Website!

Travel Wallet could be used for purchase at Mayflower website up to a maximum of 100% of total payable.
Example: Let say there is RM100 Travel Wallet in the account. If total payable is RM200, full RM100 Travel Wallet could be used to reduce the amount payable to RM100.

The option to use Travel Wallet will appear at payment page/stage. Member could either choose to use it for present purchase or keep it for future purchase.

Yes, you need to utilize it within one year after successfully top-up.

Please refer user guide here.

No, it is only available for your own Mayflower account.

Yes, you can fully utilize the travel wallet to purchase anything which is available in Mayflower website.

No

Yes, please send email to [email protected] to request the refund.

You may refer here!

There is no minimum or maximum amount required for travel wallet top-up. It depends on the amount that customer want to put in the travel wallet.

No, it is prohibited for anyone to use the customer's travel wallet as it is a private right.

No, the customer will be not be charged extra for use the travel wallet.

We recommend that you contact us through general line +603-9232-1888 or send email to [email protected] for further action.

You can choose either top-up your travel wallet equivalent with your purchase amount, or you may use other payment method (credit card/ debit card/ FPX).

Yes, you can use together. The payment for your purchase will be deducted in the following order of priority:-

1. The available credit in your travel wallet.
2. The available travel credit in your account. In this regard, the applicable Cap Limit will be 20% of the balance outstanding amount after deduction of the available credit from your travel wallet.

Travel Wallet are not exchangeable for cash, non-transferable and non-refundable.

It's provided by Refundable.me, an independent refund protection provider. Mayflower offers it as an add-on at the point of booking, but the actual refund application is handled directly by Refundable.me.

No. It's optional. If you don't add it, your booking just follows Mayflower's standard terms.

Not through Refundable Booking. If the airline or event provider cancels or postpones on their end, that's handled directly with them — the same as any other booking.

The main covered situations are: illness or injury; a pre-existing medical condition that changes unexpectedly; pregnancy complications; death of you or an immediate family member; public transport failure; flight disruption; a breakdown, accident, fire or theft affecting your transport to the trip; severe weather with an official government travel warning; a burglary, fire or flood at your home shortly before the trip; theft of travel documents; being relocated for work; workplace redundancy; being recalled for armed forces or emergency services duty; jury service or a court summons; a rescheduled exam clashing with your trip. Anything outside this list can still be submitted as an emergency circumstance and will be reviewed case by case.

Simply changing your mind or a booking you no longer need; concerns about a communicable disease such as Covid, or travel restrictions related to one; natural disasters, war, terrorism or civil unrest; visa, naturalisation or fertility-related appointments; and bookings affected by international sanctions.

Up to USD 15,000 (or the local currency equivalent) per transaction.

Click the refund link in your booking confirmation email and submit your request with supporting evidence. You have up to 60 days after your original travel date to apply.

It depends on the reason. Most claims need something official — a doctor's note for illness, a death certificate for bereavement, a police report for theft or a home emergency, or an employer's letter for redundancy or relocation. You'll also need your booking confirmation.

Yes. Any cost of obtaining documents such as a doctor's note or police report is your own responsibility.

Refundable.me pays approved refunds directly into your bank account, so you'll need to provide your bank details as part of the application.