Step 1: Enter your destination, check-in and check-out dates, and number of guests, then click 'Search Hotel!'. 

Step 2: Select your preferred hotel and room type.

Step 3: Fill in your details.

Step 4: Complete payment.

Same-day hotel bookings may be possible depending on the property. Please call +603 9232 1999 to confirm availability before booking.

Yes. Use the search bar on the hotel search page and enter the hotel name. Matching results will appear in the list.

Filter by star rating, price, and facilities. Read the property description and guest reviews to compare options. Check the cancellation policy before confirming.

Some room types have limited availability and may not appear online. Please contact [email protected] with the hotel name and your preferred room type.

Click on the hotel name on the search results page. The hotel detail page shows the address, photos, amenities, policies, and room descriptions.

The maximum number of guests per room is listed under the room type description on the hotel detail page.

The rate shown includes room cost and taxes unless otherwise stated. Service charges and tourism tax may be added at checkout or billed at the hotel.

Not necessarily. Room types are labelled as 'Room Only', 'Breakfast Included', or 'Half Board'. Check the room type label before booking.

This depends on the hotel's policy and room capacity. Please check the maximum occupancy listed for the room. Extra beds may be available on request and may incur an additional charge.

Tourism Tax (TTx) is a Malaysian government levy of MYR 10 per room per night for foreign nationals staying in registered accommodation. Malaysian citizens are exempt.

Special discounts such as those for senior citizens or airline employees are typically offered directly by the hotel. Mayflower Holidays may not always have access to these rates.

Most hotels require guests to be at least 18 years old to check in independently. Guests under 18 must be accompanied by an adult.

Enter your preference in the special requests field during booking. Requests are subject to availability and cannot be guaranteed.

No. Your booking is confirmed at the time of payment. A confirmation email with your hotel voucher will be sent to you immediately.

Early check-in is subject to room availability at the hotel on the day of arrival. Contact the hotel directly to request early check-in and they will accommodate you if possible.

Most hotels require the lead guest named on the booking to present identification at check-in. If the lead guest cannot attend, contact the hotel in advance to arrange a third-party check-in.

Hotels in Malaysia generally accept a Malaysian identity card (MyKad) for citizens, or a valid passport for foreign nationals.

Hotels take a credit card authorization as a security deposit to cover incidentals such as minibar charges, room service, or potential damage. The hold is released at checkout if no charges apply.

Yes, you can. Date changes may incur additional charges and are subject to availability. Please contact [email protected] with your booking reference.

Not every hotel reservation is cancellable. Refer to the hotel's booking policy shown on the booking page. Refunds are processed after the hotel confirms the cancellation.

Cancellation charges vary by hotel and rate type. Some rates are non-refundable. Others allow free cancellation up to a specified number of days before check-in. Check the policy on your confirmation.

We recommend contacting the hotel reception as soon as you notice a problem so staff can resolve it promptly. If the issue is not resolved to your satisfaction, contact [email protected] with your booking reference and a description of the complaint.