You can book up to 9 seats per transaction. For group bookings of 10 or more, please contact our group travel desk.

Same-day bookings are not available on the website. Please call our hotline at +603 9232 1999 for last-minute travel assistance.

Special low fares are typically non-refundable, non-changeable, and non-transferable. They may also have specific travel periods or blackout dates.

A non-refundable fare means you will not receive a cash refund if you cancel your ticket. Some non-refundable fares may allow changes subject to a fee and fare difference.

Refundable fares allow you to cancel and receive a full or partial refund minus any applicable fees. Non-refundable fares do not provide a cash refund upon cancellation.

Use the filters on the search results page to sort by price, duration, or number of stops. Review the fare rules before booking to understand baggage allowance and change policies.

Flights may be unavailable due to sold-out seats, airline schedule changes, or restrictions on the route. Try adjusting your dates or contact us for alternatives.

The price shown includes base fare and taxes. Charges for checked baggage, seat selection, or meal preference may apply depending on the airline and fare type.

Promotions have limited availability and may sell out quickly. If a promotion is no longer visible, the seats at that fare may have been taken. Check back regularly for new deals.

No. Passenger names must match your passport or identification document exactly. Incorrect names may result in denied boarding.

You will receive a booking confirmation email containing your booking reference, passenger details, flight itinerary, and a PDF e-ticket attachment.

An e-ticket (electronic ticket) is a digital record of your flight reservation. It replaces the traditional paper ticket and is accepted at all airports for check-in.

Your e-ticket is sent to your registered email address after booking.

For AirAsia flights, your booking confirmation from Mayflower will include a Mayflower booking reference. You will need to retrieve your AirAsia booking directly on the AirAsia website using your AirAsia booking number.

Each airline has a different rescheduling policy. Please review the fare rules under your booking page, then contact our customer support at [email protected] with your booking reference.

Destination changes are generally not permitted after booking. You may need to cancel the existing booking and make a new one, subject to cancellation fees.

Changes depend on the fare type and airline policy. Name changes are not permitted by most airlines. Date changes may be possible with an applicable fee.

No. Once you have completed online check-in, the booking is locked. Contact the airline directly if you need assistance.

Submit a cancellation request to [email protected] with your booking reference. Cancellation charges depend on the airline, travel sector, and class of service. Processing may take 8–12 weeks.

No. Non-refundable fares do not qualify for a cash refund. Airport taxes may be refunded in some cases. Please refer to the fare rules attached to your booking.

If the airline cancels your flight, you are entitled to a full refund or rebooking at no charge. Mayflower Holidays will assist you in processing the refund or alternative arrangements.

Please contact us immediately at [email protected]. We will work with the airline's administrator or insolvency handler to recover your funds where possible.