Chubb Travel Protection is underwritten by Chubb Insurance Malaysia Berhad and has been especially designed to cater to travellers booking through Mayflower Holidays.

Chubb is one of the world's largest publicly traded property and casualty insurance companies. It operates in 54 countries and territories.

Add Chubb Travel Protection during your flight or hotel booking on the Mayflower website. It is available as an Add-On in the booking flow.

You must first be a customer of Mayflower Holidays Sdn. Bhd.

Age Limit

i. International Trip : Min 30 days old, no maximum age limit
ii. Domestic Trip : Min 30 days old up to 80 years.

A child must be at least thirty (30) days old and not older than eighteen (18) years old at the time this insurance is applied for him/her.

You are only allowed to take-up "One Way Journey" insurance if You are a student going overseas for education or you are emigrating.

All journeys must also commence from Malaysia, and the policy must be purchased before the commencement of journey.

Yes, as long as each traveller is listed in the booking and the correct number of insurance certificates is purchased for the group.

Yes. Business travellers are eligible to purchase Chubb Travel Protection. Please check the plan benefits to confirm the coverage meets your needs.

Contact Chubb Insurance Malaysia Berhad directly at their customer service line to update your policy details.

Visit the Chubb Travel Insurance Malaysia website at www.chubb.com/my-en/personal/travel-insurance.html or contact Mayflower customer support at [email protected].

Flight Cancellation cover begins immediately upon issuance of your Certificate of Insurance. Other coverages commence when you begin your journey. Please refer to your policy wording for full details.

Benefits typically include flight cancellation, travel delay, baggage loss or delay, personal accident, medical expenses overseas, and emergency evacuation. Please check your specific plan for full details.

Yes. Coverage is available for travellers up to a maximum age as stated in the plan details. Please review the eligibility criteria before purchasing.

Additional coverage options may be available under certain plans. Please refer to the plan details during purchase or contact Chubb directly.

Pre-existing illnesses are generally excluded from coverage. Please read the full policy wording to understand the exclusions before purchasing.

You may be covered for trip cancellation if the hospitalisation occurs within the coverage period and meets the policy criteria. Please review your Certificate of Insurance or contact Chubb for guidance.

Common exclusions include pre-existing conditions, self-inflicted injuries, war, civil unrest, and participation in extreme sports. A full list of exclusions is in your policy wording.

Some benefits carry an excess (deductible). The excess amount for each benefit is stated in your Certificate of Insurance.

The trip duration that will be covered for any journey are as follows:

i)  Overseas Trip: The first one hundred and eighty-three (183) consecutive days of any Journey.

ii) Domestic Trip: the first thirty (30) consecutive days of any Journey.

Your Certificate of Insurance and Policy Wording will be sent to your registered email address shortly after purchase. You can also download it from 'My Bookings' in your Mayflower account.

Check your spam or junk mail folder first. If the email is not there, log in to 'My Bookings' to retrieve the document, or contact [email protected].

You may cancel your policy within the free-look period stated in your policy wording for a full refund. Cancellations after that period are subject to Chubb's terms.

Contact the Chubb Assistance team at +603 7628 3703 (24 hours, 7 days a week). They can assist with emergency medical referrals, evacuation, and other emergency services.

Call the Chubb Assistance hotline at +603 7628 3703 immediately. Keep all medical reports, receipts, and hospital bills as you will need them to support a claim.

Visit https://apac.myaccount.chubb.com/myaccount/my/default/default/default/en-MY to begin the claims process online. Alternatively, contact the Chubb claims team directly for guidance.

You should notify Chubb of your claim as soon as reasonably possible and no later than 30 days after the incident, unless the policy states otherwise.

Required documents vary by claim type but typically include your Certificate of Insurance, completed claim form, proof of travel, original receipts, and relevant reports (police, medical, etc.).

Claims are generally processed within 14 working days of receiving all required documents. Complex claims may take longer.

Major exclusions include pre-existing conditions, travel to countries under travel advisories, self-inflicted harm, and participation in illegal activities. Please read the full policy wording for the complete list.